About etech
About etech
Blog Article
Etech’s world wide centers – Onshore, Nearshore, and Offshore, hold the capabilities to customize the solution that ideal in good shape all of your demands. With Etech’s world wide outreach, Etech is always accessible to help your prospects and produce dependable Excellent ordeals.
A group of devoted leaders from the Speak to Middle marketplace that are excited about creating a outstanding variance for our
About us Etech delivers upcoming-era BPO alternatives. A global minority-owned business enterprise, Etech has made and trademarked how to show your knowledge into strategic insights. Leveraging the strength of synthetic furthermore human intelligence Etech enhances training and coaching to focus on important behaviors generating improved client ordeals and shareholder worth. Etech released in 2003 with only four hundred personnel and one Get hold of Centre in Nacogdoches, Texas.
Etech can be an omnichannel buyer engagement options provider for many of the environment’s foremost and most respected brand names. The practical experience Etech has obtained across an array of business enterprise verticals makes it possible for us to continuously produce Remarkable, own customer ordeals.
Learn More existence At Etech Etech believes in working challenging and taking part in really hard and strives for making workforce truly feel empowered and assured in the job They're accomplishing.
At QEval, we’re focused on assisting Make contact with facilities make improvements to their general performance by means of obvious, actionable insights. Our effectiveness analytics stories provide you with a detailed breakdown of agent pursuits, client interactions, and operational bottlenecks, so you can make informed decisions that produce measurable improvements. With QEval, you don’t just get stories—you website obtain the equipment and proposals to act on them.
Etech’s modern technological know-how remedies and experienced leaders have an understanding of your business desires and figure out the strategic insights your brand name must generate results.
✅ unanticipated benefits further than compliance Really don't overlook this opportunity to transform your Make contact with Middle functions! routine a gathering with our authorities:
Metrics like tackle time, CSAT scores, resolution prices, and actionable insights are essential to results in 2024. absent are the days of focusing only on contact quantity. Now, it’s about digging into the standard of Every single conversation and driving actual outcomes. prepared to choose your get in touch with center efficiency to another stage? Enroll at QEval College and ???? pay attention to Shawndra’s total insight here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
no matter if it’s minimizing connect with occasions, strengthening agent productivity, or improving the overall purchaser expertise, our answers are constructed to generate real outcomes. able to see how QEval might make a difference in your functions? Speak to us currently to learn more. Get hold of Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The combination of care, belief and Vitality brought on the business is exactly what would make the culture at Etech one of a kind. Our CEO usually claims, “If we deal with our folks, the figures will manage them selves.”
maximizing your Speak to Heart’s overall performance doesn’t ought to be complex. With QEval University, you’ll acquire access to essential applications and coaching that provide precise, measurable improvements in agent general performance.
fulfill Malisha, a shining star on our customer care workforce! From tackling jobs to taking pleasure in enjoyment workforce activities, Malisha is aware how to keep the balance among do the job and Enjoy. Her good Perspective and workforce spirit make her a Pleasure to work with.
a gaggle of devoted leaders in the Get hold of Heart sector who will be obsessed with making a impressive variance for our
Here's just a couple important attributes of what we provide: ✅ thorough insights into agent general performance by way of detailed analytics
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